When my mom and I went to Indiana over the Labor Day weekend to see the new great grand babies we stayed at an Econo Lodge.
Our 1st room was terrible.
The key to the door didnt work and we tried several keys! The Night Manager had to open our door for us.
The toilet flushed ONCE every 30 minutes!
The lights in the bathroom had every other light bulb missing.
There was no alarm clock.
The water presser in the shower was none existence. After the 2nd day we got a new room. Several days after being there I got a survey asking about my stay. I filled it out and emailed it back to them. A Month later this is the response I got!
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If you are ever in Fort Wayne, Indiana DON’T stay at the
Econo Lodge on 5707 Challenger Parkway
Fort Wayne, IN, US, 46818